Frequently Asked Questions

DEPOSIT POLICY: First night’s room and tax deposit is charged at time of booking to hold a reservation. A reservation that is for 28 nights or more, a $1000 deposit is required. Credit or Debit card must be provided to check-in (no cash deposits).

Advance Purchase discounted rates are NON-refundable.

CANCELLATION POLICY: Changes or cancellations to reservations must be made at least 72 hours prior to the arrival date to avoid forfeiture of one night’s room and tax or additional penalties. Reservations are held for the date of arrival only, not the entire stay. Should your plans change, please be aware that we require that you inform us in accordance with the following cancellation policies to avoid forfeiture of your deposit.

Standard cancellation policy is 3 days prior to arrival. An early departure fee may apply if changes are not made prior to arrival.

Advance Purchase discounted rates are NON-refundable.

Please call us Toll Free at (800) 882-9464 for any changes or cancellations you may have to make.

MINIMUM AGE: Must be 21 to make a reservation, check in, and someone at least 21 years of age must reside in the unit for the duration of the reservation.

RESORT FEE: $16.00 plus tax per night. Included with Resort Fee:

• Parking
• Internet
• Beach and Pool Chairs (based on availability)
• Pool Towels
• Tennis Court usage

PETS: No pets or emotional support animals are allowed on property. Service Animals MUST be registered prior to arrival, please call (305) 440-2773 for assistance.

CHECK-IN is from 5:00PM – 11:00PM. All guests must check-in by 11:00PM before the front desk closes. For assistance or questions about check-in, please call (305) 853-3000

CHECK-OUT is prior to 11:00AM

PARKING: Two parking spaces per reservation (no motorhomes, large recreational vehicles, commercial vehicles with logos/advertisement)

DOCK AND MARINA: Advance reservations are required for all marina and trailer reservations. You must contact Association Dockmaster at [email protected] to reserve.

Reservations cannot be made upon arrival, all reservations must be made at least two weeks in advance. Proof of insurance and registration will be required prior to confirmation of your boat reservation. Themarina can accommodate vessels up to 28 feet, including the motor. All jet powered watercraft (i.e. jet skis, jet boats, etc.) are strictly prohibited. Boats exceeding the registered length of 28 feet are strictly prohibited. Provident Hotels & Resorts does not manage or control the marina.

Check-in Location:

Ocean Pointe Suites Welcome Center (3 minute drive from resort)
92330 Overseas Hwy Suite 107
Tavernier, FL 33070

Open from 9:00AM to 11:00PM

Phone: (305) 853-3000

CHECK-IN is from 5:00PM – 11:00PM.

If you are arriving earlier, please contact us at (305) 853-3000 to check availability for early check-in.
All guests must check-in by 11:00PM before the front desk closes. For assistance or questions about check-in, please call (305) 853-3000.

Check-In Location:

Ocean Pointe Suites Welcome Center (3 minute drive from resort)
92330 Overseas Hwy Suite 107
Tavernier, FL 33070

Open from 9:00AM to 11:00PM

Phone: (305) 853-3000

For additional information or assistance, please call (305) 853-3000 option 0 to reach the guest registration office.
If you need assistance with a boat slip, please call (305) 440-2773 or email [email protected].

Checkout is at 11 AM. Late checkout is available for a fee (based on availability).

No pets allowed at the resort.

We welcome service animals at our hotel in compliance with the Americans with Disabilities Act (ADA). However we do not accommodate emotional support animals.  Service animals first need to be registered with property management before entering the property. Please call their office at 305-440-2773 or call the hotel for assistance.

The Cancellation Policy for your Reservation is outlined in your confirmation email. This includes details on penalty fees if your Reservation is canceled outside the terms of your Reservation.